Your privacy is important to us. Learn more in our Privacy Policy.
Welcome to MedSlot! These Terms of Use ("Terms") govern your access to and use of the MedSlot platform, website, and services (collectively, the "Services"). MedSlot is operated by MedSlot, a company registered and operating in the United Arab Emirates. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
By creating an account, booking appointments, or using any part of our Services, you:
MedSlot provides an online platform that connects patients with healthcare providers and facilities. Our Services include:
Search and book appointments with doctors and healthcare facilities
Manage your medical history and appointment records
Receive appointment reminders and important updates
Book appointments for family members under one account
Secure payment and insurance claim processing
Access to our dedicated support team
Important: MedSlot is a platform that facilitates connections between patients and healthcare providers. We do not provide medical services, advice, or treatment. All medical services are provided by independent healthcare professionals and facilities.
To use certain features of our Services, you must create an account:
When booking appointments through MedSlot:
Appointments are subject to availability and confirmation by the healthcare provider. A booking on our platform does not guarantee an appointment until confirmed.
You must cancel appointments at least 24 hours in advance. Late cancellations or no-shows may result in fees or restrictions on future bookings.
Rescheduling is subject to provider availability. You may reschedule through the platform or by contacting customer support.
Payment may be required at the time of booking or at the appointment. Cancellation refunds are subject to the provider's policy.
Healthcare providers may cancel or reschedule appointments. We will notify you immediately and assist in rebooking.
When using our Services, you agree to:
Payment terms and conditions for using our Services:
Some appointments may require payment of booking fees, consultation fees, or other charges. All fees will be clearly displayed before booking confirmation.
We accept major credit cards, debit cards, and other payment methods as specified on the platform. Payment processing is handled by secure third-party providers.
If you provide insurance information, we will assist in submitting claims. However, you remain responsible for any amounts not covered by insurance.
Refund eligibility depends on the provider's cancellation policy and timing. Refunds may take 7-14 business days to process.
Healthcare providers may change their prices. You will be charged the price displayed at the time of booking.
All content and materials available on MedSlot, including but not limited to text, graphics, logos, images, software, and data compilations, are the property of MedSlot or its licensors and are protected by intellectual property laws.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.
We use industry-standard security measures to protect your information
Your health data is handled with the highest level of confidentiality
You consent to data collection and use as described in our Privacy Policy
You have rights to access, correct, and delete your personal data
Important Disclaimers
Please read these disclaimers carefully as they limit our liability and establish the terms under which we provide our Services.
MedSlot does not provide medical advice, diagnosis, or treatment. We are a booking platform only. All medical services are provided by independent healthcare professionals.
We strive to keep our platform available 24/7 but do not guarantee uninterrupted access. We may suspend Services for maintenance or updates without liability.
Healthcare providers are independent practitioners. We do not control, endorse, or guarantee the quality of their services, and we are not responsible for their actions or omissions.
While we strive for accuracy, we do not guarantee that all information on our platform is error-free, current, or complete.
Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless MedSlot, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
We reserve the right to suspend or terminate your account and access to our Services at any time, with or without notice, for any reason, including but not limited to:
Breach of these Terms or any applicable policies
Suspected fraud or misuse of the platform
Extended period of account inactivity
Compliance with legal obligations or court orders
Discontinuation of Services in your region
You may terminate your account at any time through settings
Upon termination, your right to use our Services will immediately cease. We may retain certain information as required by law or for legitimate business purposes.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Informal Resolution
Contact our customer support team to resolve disputes informally
Mediation
If informal resolution fails, disputes may be submitted to mediation
Arbitration/Litigation
Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates
We may modify these Terms at any time. When we make changes, we will:
Your continued use of our Services after changes indicates acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services.
These Terms constitute the entire agreement between you and MedSlot regarding use of our Services.
If any provision is found to be unenforceable, the remaining provisions will remain in full effect.
Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
You may not assign these Terms without our prior written consent. We may assign our rights without restriction.
We are not liable for any failure to perform due to circumstances beyond our reasonable control.
These Terms are provided in English. Any translations are for convenience only.
If you have any questions about these Terms of Use, please contact us:
Address
United Arab Emirates
Response Time
We aim to respond within 3-5 business days
Your privacy is important to us. Learn more in our Privacy Policy.
